Faqs

No, your smartphone and the web portal will be alerted immediately if your parent leaves the Safety Zone. Also, if you are in the house, the Base Station will sound an audible alarm and flash a white strobe light.

In Home Mode without any elopements you will get about 12-14 days of battery life. However, we suggest that you charge the CareRing in the cradle on the Base Station once a week. If Search Mode is triggered the device should be recharged immediately upon recovery. If battery power can no longer support cellular/GPS operation in Search Mode an additional 48 hours of search time is still available for a Police or Search and Rescue search using the RF Beacon tracking facility. There is no other product like the CareRing.

If the end of the driveway is in the Safety Zone and he goes beyond that point, the Base Station alarms will be triggered and you will get a message. If your device has a Temperature Alert the temperature alert would be triggered depending on the temperature limits you have set. If he fell and your device had Fall Detection alerts, you would get notification of a possible fall.

The Base Station would be put in Away Mode. She could leave the house and visit friends. If you have a concern that she is away too long, or just want to know where she is, you can locate her instantly on your computer or Smart Phone. There can be up to 5 caregivers that could check on her location and would receive sequential alerts in the event you are not available.

Yes you can cancel your monthly wireless fees and the CareRing will still communicate with the base. The safety zone functions will work but the GPS and Cellular functions will not. You may reactivate at any time.There will be a small monthly fee to enable the Carering to be supported.

CareRing locks on to the wrist and requires a special key to remove. The band and case is made of medical grade plastics and is very difficult to remove or tamper with. A Removal Alert is sent to you if the band is opened. CareRing is a Smart device.

An alarm would be sent before this condition would present itself. However, if the battery power was low, there is reserve built in to provide for an RF signal search by Police or Search and Rescue.

The system would be set in AWAY mode by the Base Station. You can track the route or just check every 10 or 15 minutes. You can be assured that the CareRing is working as the band cannot come off. The CareRing is IPX 67 waterproof so there is there is no problem with her swimming and attending class.

CareRing is the the most waterproof device of its type. The ratings are that it can be submerged in 3ft. (1m) of water for 30 minutes. This means that normal activies around water such as bathing and showering, swimming and even sitting in the hot tub are possible. Note that there is an alarm for heat so if the CareRing is held under water in the hot tub for too long, the alarm will trigger) Most accidents for seniors are related to falls and a big part of that is a slip in the bathtub or shower.

Yes you can take the CareRing system with you to the wood or to the cabin. You can use the Safety Zone in Home Mode like at home or if he goes for walks you can use Away Mode if cellular service is available. If there is no power available a fully charged Base Station can operate without being plugged in for at least two days. You will also have the RF search method as a backup if needed.

There is a 3 position switch on the basestation with Low, Medium, or High Power. This would enable the Zone to be set up to 1000ft radius or less, depending upon the specific electrical interference and other factors in the area.

Yes, it is easy if you have the special key. Everything you state is what sets the CareRing apart. It locks on the wrist and is tamperproof with very long battery life. It is light and balanced on the wrist for everyday living.

The first issue color will be a neutral light gray. As we receive user feedback other colors will be added. A Snap Top fitting on the top of the wearable device can be decorated to please the wearer.

Three CareRing bracelet sizes will be available. Please measure the wrist circumference around the wrist with a flexible tape measure or use a piece of string to determine the sizing. Device sizes will include Small (5.5” to 6”), Medium (6.25” to 6.75”) and Large (7.25” to 7.75”).

It’s called a SnapTop. It can be decorated by the user using stick on plastic bling available from craft stores like Michaels. The SnapTops allow users to customize the look of their CareRing making it more desirable for them to want to wear it.

The technology of the sensor and the alrgorithms designed are complex intended to reduce false fall alarms. However in some cases an alarm will be sent to insure attention in questionable instances. This is sent as “a possible fall” alarm.

No. CareRing uses 3 technologies to Search and Locate. This is where all other location products run into difficulty. If someone needs to be located in conditions where there is no cell service or GPS reception, CareRing produces a RF radio “ping” that enables the Police or Search and Rescue to find it quickly.This is on a frequency that is standard with Project Lifesaver or local Police.

Every situation like this is different but if there are lots of windows and doors, GPS will probably work as there is usually cell service available.

The CareRing will be offered in three models, VHF Only, Family and Professional, each with its own basic cost and monthly fee options.

Please check with your insurance provider. Some subscribers are covered either through insurance or through local agencies that help those who cannot afford a device to aid in locating a wandering person. Governments are beginning to realize that is is very expensive to use Police and other resources to find a missing person. These first responders do not have the time or resources to be a Caregiver. In some states or provinces, portions of the cost are tax deductible, ask your tax professional for more details.

No. The CareRing emits less than a cell phone in its EM (electromagnetic emissions).

You will not receive any alerts until your cell is turned on. However, the CareRing Smart Alert will sequentially try to get a response from the registered caregiver list. It will continue to send alerts until one of the caregivers takes ownership of the alarm.

It is required during your set-up process to initially acquire a GPS signal and to set up the Safety Zone for the first time.

A-GPS stands for Assisted Global Positioning System. It enhances the performance of a basic GPS’s location time and accuracy. Compared with regular GPS systems, A-GPS provides much faster positioning even when GPS signal conditions are weak.

Simply put the CareRing on the cradle on the base station. Initial charge should be 6 hours. Until charged the charge light will be red and then turn green when the CareRing is charged.

No. You can charge it anytime you’d like. Please note that charging it too often can deteriorate the battery. We recommend only charging when needed under normal use. We suggest once each week or as alerted, but it will normally last longer.

The CareRing bracelet must always be charged from the cradle on the base station. The fastest charge will occur with the base station plugged into an AC receptacle. You may also try charging using a USB port on your computer but it will take much longer or may not work at all.

Yes, by a low power RF signal. This connects and pairs the bracelet to the base in the Normal HOME mode. It is one of the reasons that the CareRing battery life is so efficient.

Charging the CareRing bracelet can take up to 6 hours at first, but it can be used after 2 hours of charging. The Base Station back up battery charges automatically when the base station is plugged in with the USB power cable.

No. The CareRing and the Base Station are paired as a set when you receive them.

Both visual flashing and audible alarms are provided when there is a safety zone departure or bracelet removal within the safety zone.

The Base Station has its own battery system. There is an AC adapter provided with a mini USB plug. Just leave it plugged in. It is designed to stay charged and will provide 36 hours of useage if power is lost.

There are three Operating Modes for the CareRing system.

Home Mode – When the Home button is pressed the blue Home light will come on steady. This activates the low power RF Safety Zone.

Away Mode – When the Away button is pressed the yellow Away light will come on steady. In Away mode the Safety Zone is inactive and the person wearing the device can leave the home without any alarms being triggered or the device going into Search Mode.

Search Mode – Search Mode is automatically triggered when the CareRing leaves the defined Safety Zone in Home Mode. It can also be triggered by the caregiver in Away Mode or at any time the caregiver choses to do so. In Search Mode the caregiver receives location messages every 60 seconds. Temperature and Movement information can also be included in the messaging as an option.

Our unique use of VHF (RF) technology is the “icing on the cake”. VHF consumes little battery power and allows for successful search outcomes where GPS and/or cellular signals are weak or not available.

Water resistant means that it will survive a splash, but if you sit in the bathtub and submerge your hand, it will be destroyed. Any product that has buttons or rubber plugs over charging ports are liable to fail.

It is always preferred to have a “Set and Forget” mentality because there is always an concern for everyone when you take off a device, charge it, and put it back on. Also, batteries have only so many charge recharge cycles so the fewer you have, the longer the battery life.

Yes. What good is it if it is not on the wrist? Studies have shown that people will try to get them off. Either it is too big or too uncomfortable or they don’t like the color. Removal alerts will prompt the caregiver immediately.

It is very important because excessive high or low temperatures can be life threatening.

CareRing is made from Bio Compatible and Chemically Resistant plastics.

CareRing is designed so that you do not need to have the added stress by watching your parent every minute of the day or night. CareRing is another resource you have to help care for your parent. It is very light and designed with simplicity for ease of use and comfortable daily living. You will begin to trust CareRing very shortly after it is put on for the first time. You will be able to return to as normal a life as possible.

You will have to key in your username, password and CareRing device ID each time unless your computer or smartphone is set up to remember your credentials.

No, only the caregivers you have set up and have registered.

The CareRing App will allow you to check status and locate with your computer or Smartphone. It will do everything you need on a regular useage basis. Full details will be provided.

You can have up to 5 caregivers in total, each with an email and phone number. One caregiver can monitor multiple CareRing Bracelets.

No, any smartphone or tablet with access to the internet will work fine.

No, erything you need is included in your monthly service. No separate contract is required. Your CareRing enjoys the coverage of AT&T’s expansive GSM network in the USA and Rogers in Canada

The contact information you provide during purchase will be the Main Caregivers’ information. You can edit or add to your contact list at any time. Other than the profile for the main caregiver, your contact list does not need to be set up initially.

There is basic information as well as many optional fields that you can fill in which may help the search process by Police. This includes Emergency Medical Contacts, Medical Conditions, and Special Needs as well as a picture to assist if a search is necessary.

Yes, it is available for 90 days and is then archived.

Currently it will work in USA and Canada but this coverage will continue to expand over time.

Yes, but every situation is different. Please look at our list of “Important Considerations when buying a Location/Sensing Device” so that you might decide what is important right now and how that may change with time. For example, if you are concerned that the device may be tampered with or taken off, then you want a lockable device. If there is a chance of a fall in the bath, or an affinity for water, then make sure it is totally waterproof. Many people will object if they don’t like a device so make sure you get something that is light weight and comfortable. CareRing is designed and built to relieve caregiver stress and enable as normal a life as possible. The priority is to keep the person with the cognitive disability as safe as possible.

You can see it on your smartphone or on your computer. One presentation gives you Last Position and another gives you a Tracking History over time.

You can locate your CareRing via your web-enabled mobile phone, computer or tablet.

As long as you are listed as an authorized user for each product, there is no limit to the number of devices you can track.

Yes

CareRing is extremely accurate, thanks to the multi-channel design. Depending on atmospheric factors, sources of error can affect the accuracy. In an open sky environment, users can see accuracy within a few meters (5-10 feet). CareRing is accurate within 15 meters (49 feet) 90% of the time.

You will receive an alert if the battery level is getting too low.

CareRing uses an RF signal and that is IMMEDIATE. The alert will come to your home computer and the mobile phone and of course, the flashing lights and audible voice on the Base Station.

Depending on the model you have you will receive alerts for Safety Zone elopement, Temperature limit infractions, Open bracelet, Low Battery and possible falls.

Yes they can choose if they get Notifications by EMAIL, or TEXT, or BOTH

You can easily update or change your information on our Tracking Portal. You can also change or edit the authorized users.

The CareRing is uniquely designed with no buttons. It is very lightweight and has a balanced feel.
It uses GPS technology for premium location capabilities. It also uses the wireless GSM network to transmit those positions to a web-based portal to view those positions. It also produces an RF ping for the ultimate in Search and rescue. Smartphones are designed for spoken communication with positioning as a convenience. The CareRing’s primary purpose is to monitor its position, accurately and reliably.

The CareRing is dependent upon three technologies – GPS (Global Positioning System) and wireless communications or cell phone (GSM) and RF (VHF). Anywhere you can receive both a GPS signal and have cell phone reception, the product will work to provide you with a location on a map. However if there is an emergency and there is no cell or GPS coverage, the Police and Search and Rescue can follow the RF signal.

Yes and No. It depends on wherever there is cell and a unobstructed view of the sky. The CareRing works best in suburban areas such as neighborhoods, houses, schools, parks, and flatter regions. It can receive a GPS signal better in those areas because it has less obstruction to the GPS signal.

No. When you logon to the CareRingTracking Portal, you will be able to list the 5 trusted individuals that you want to receive alerts. You can also designate how you want them to receive the alerts via email and/or text message. You can change or edit these names at any time as needed. You control who has permission to view your site, their access level and which devices they can monitor.

No. Any phone that has internet access will be fine.

CareRing can work without cellular coverage or monthly cellular fees. It will work and provide alerts within the Safety Zone that you set up. You will also have the RF search method as a backup if needed.

Our system is designed to locate a CareRing anywhere within the expansive AT&T service area in the United States and the Rogers Network in Canada. It will also work anywhere in the world that offers GSM network coverage through a roaming agreement with AT&T If the device enters an area without coverage, the GPS feature will not be able to report it’s current location until it re-enters an area with network coverage. Once it reconnects, it will transmit a history of its locations that you can view online.

No. Everything you need is included in your monthly service. No separate contract is required.

Our system is designed to locate the CareRing anywhere in the United States within the expansive AT&T service area and anywhere in Canada within the Rogers service area. If the CareRing enters an area without GSM (or cell phone) coverage, the GPS feature will not be able to report its current location until it re-enters an area with network coverage. However the RF Ping produced by the CareRing can be tracked by Police. If you travel outside your respective country, then CareRing will use the roaming partners to transmit the location.

Yes. If you are planning on leaving the country, then roaming charges will apply.

Our system will allow you to locate your CareRing(s) via the Internet on your mobile phone or tablet, and with the help from Police or Search and Rescue if no other method works.

Yes. You can track as many CareRings as you’d like.

As long as you are listed as an authorized user for each CareRing, there is no limit to the number of CareRings you can track.

Yes

Today’s GPS receivers are extremely accurate, thanks to their parallel multi-channel design. Certain atmospheric factors and other sources of error can affect the accuracy of GPS receivers. CareRing is accurate within 15 meters (49 feet) 90% of the time. In an open sky environment, users can see accuracy within a few meters (5-10 feet).

If you need technical support, you can call xxx-xxx-xxxx. You can also reach us by email at support@carering.care

Yes, there is live service available Monday-Friday 8:00 am to 5:00 pm PST.

You should not have to replace your CareRing unless it has been broken or damaged or you wish to upgrade when a newer product is available. CareRing is a smart device and the firmware is upgraded as necessary using the cell network.

Yes it is totally waterproof even when submerged in 3 ft (1m) of water for 30 minutes. Very few devices have this quality.

English presently but French and Spanish will be offered in the future.

CareRing is never off. When the bracelet is open, it will send an alarm. Technically it is off when it is sitting on the charging cradle.

You can easily update or change your information from the Tracking Portal. You can also change or edit the authorized users.

CareRing is small and inconspicuous and no one will know it is being worn.

No. Upon activation your CareRing will begin work and you will be able to look up its location. You do have to set up your own Safety Zones and designate how you want to receive the alerts, either via email or text message.

The contact information you provide during purchase will be your Primary User’s information. You can edit or add to your contact list at any time. Your contact list does not need to be set up initially.

No. CareRing is less than a cell phone in its EM (electromagnetic emissions).

You won’t receive your alerts until your cell phone is connected to the network. However, with Smart Alert, the other caregivers are sequentially alerted, and alerts continue to be sent until the first response from a caregiver is received. This ensures that an alert is received by one of your alternate caregivers. Important messages are delivered to you by SMS or email. Note: If you are using CareRing withing the Safety Zone and without a cell plan, alerts are received only at the Base Station

The history of your CareRing can be easily viewed on the Reports tab on the tracking portal under the History tab. A 90-day history is visible and downloadable. After that, the history is archived.

You will receive an alert if the battery level gets too low.

Obtaining the initial locate is the most difficult due to the CareRing acclimating to the satellite coverage in your area. Most often this requires taking the product outside for five or more minutes. If activating in a home, you may notice the first initial locate is approximate to your home but not accurate. As your locator continues to gather locates outside of the home and then inside, you will see its accuracy improve.

It is recommended that you take your CareRing outside at some point during your set-up process to initially acquire a GPS signal.

Yes, each phone is different but you will be able to get to the CareRing app without the requirement to login each time.

Low Battery Alerts can be delivered by email and/or SMS depending how you configured your CareRing to receive alerts.

A-GPS stands for Assisted Global Positioning System. It enhances the performance of a basic GPS’s location time and accuracy. Compared with regular GPS systems, A-GPS provides much faster positioning even when GPS signal conditions are weak.

CareRing comes in 3 sizes currently. They are Small (5 ½ “ to 6”), Medium (6 “ to 6 ¾ ”) and Large (6 ¾” to 7 ¾”). The bracelet locks on the wrist and requires a special key to open

The bracelet locks on the wrist and requires a special key to open.

CareRing locks on the wrist and is lightweight and comfortable.

CareRing weighs less than 2 ounces or 60 g.

CareRing uses the latest biocompatible polycarbonate/ polyester blend plastic that is UV resistant and resistant to chemicals such as chlorine and compounds commonly found in skin creams and cleaners. It is also easy to clean using an alcohol solution.

The CareRing uses a 900 mAh rechargeable lithium Ion battery, the same type of battery used in ordinary cellphones.

Simply close the bracelet lock. Power is off with the bracelet open.

A warm start allows CareRing to obtain a new GPS fix faster based on recent GPS data. A cold start allows for a slower time to first fix when the CareRing must obtain a GPS fix with no prior available data.

When the CareRing goes inside a building, it will retrieve the latest location information it has stored. If the product is close to a window within a building, it will get a new GPS signal.

E911 is a technology that uses cell towers to locate. If you’re trying to locate your loved one, the product will send out a signal to the cell towers. The three nearest cell towers triangulate to a calculated position. It is not very accurate. It is an approximate location. Cell phone companies use this technology for their GPS tracking. The location often changes within seconds. The best way to get accurate information is to use GPS. Using a combination of GPS and E911 is the best approach to positioning an individual in the market today.

Plug the wall charger into the USB port on the Base Station. Then set the CareRing on the inductive charging cradle. The initial charge should be 6 hours. It is critical that you use the charger provided with CareRing. Using a different charger can cause malfunction or damage to the CareRing and/or the Base Station.

No. You can charge it anytime you’d like. Please note that charging it too often can deteriorate the battery. We recommend only charging when needed, but if you know you will be gone for a longer period of time, please plan ahead to ensure you have adequate battery life.

Solid Blue Light – Home Mode is on
Flashing Blue Light – Home Mode is Off
Solid Yellow Light – Away Mode is On
Red Charging Light – Battery is charging
Green Charging Light – Battery is charged

There is no SIM card removal required.

The CareRing needs to be charged from the Base Station. If the Base Station is powered from the car with a heavy duty USB charger or a modified sine inverter, it will work for the times when AC power is not available.

CareRing offers a 30 day trial period. There is a simple process to set up a zone around your home to test. Take CareRing with you for a day and watch the locations on your smartphone